WITHDRAWAL FROM THE CONTRACT WITHIN 14 DAYS
1. Withdrawal from the contract
1.1 A buyer who is a consumer has the right, pursuant to Section 1829 et seq. of the Civil Code, to withdraw from the contract without giving any reason within 14 days of receiving the goods.
1.2 You have the right to withdraw from the contract without giving any reason within 14 days from the day following the day:
a) when you or a third party designated by you (other than the carrier) take delivery of the goods, or
b) when you or a third party designated by you (other than the carrier) take delivery of the last shipment of goods (in the case of a contract for several types of goods or delivery of several parts).
1.3 To exercise your right of withdrawal, you must inform d-Health s.r.o. of your withdrawal from this contract by email at sales@d-health.cz. You may use the model withdrawal form below, but you are not obliged to do so.
1.4 To meet the deadline for withdrawal from this contract, it is sufficient to send the withdrawal from the contract before the expiry of the relevant period.
1.5. Pursuant to Section 1837 of the Civil Code, the buyer may not withdraw from the purchase contract, inter alia:
- for the delivery of goods that have been modified according to the consumer's wishes or for their person
- for the delivery of goods in sealed vacuum or antibacterial packaging that the consumer has removed from the packaging and cannot be returned for hygienic reasons.
The seller is not obliged to accept uncleaned goods or goods that are otherwise contaminated and do not meet hygiene standards!
2. Consequences of withdrawal from the contract
2.1 The seller will immediately send the buyer a so-called "complaint label". The buyer will affix this to the shipping packaging of the returned goods and deliver it to any Zásilkovna drop-off point. The service is FREE OF CHARGE. Within 14 days of the return of the goods and their inspection, the seller will refund the customer the corresponding amount received, including delivery costs.
However, the company will not refund delivery costs in the case of free delivery (benefit under certain conditions). It may also adjust them if you choose a delivery method other than the cheapest standard delivery method we offer.
2.2 The buyer acknowledges that the seller may reduce the refunded price by the amount that the goods have lost through normal use, but this reduction will always be reasonable in view of the period of use and the degree of wear and tear of the returned goods.
2.3 Refunds are generally made by transfer to the buyer's bank account. Funds may also be sent to you by postal order (you will pay the costs of this method of refund).
2.4 Returning goods
a) If you do not use the Zásilkovna service, send the goods without undue delay, no later than 14 days from the date of withdrawal from this contract, to the address of the establishment d-Health s.r.o. Ruzyňská 156/55 161 00 PRAHA 6- Liboc. However, you will bear the costs associated with returning the goods.
b) The deadline is considered to have been met if you send the goods back to us before the expiry of 14 days.
c) The buyer acknowledges that if gifts are provided with the goods, the gift agreement between the seller and the buyer is concluded on the condition that if the consumer exercises their right to withdraw from the contract, the gift agreement becomes invalid and the buyer is obliged to return the related gifts together with the returned goods.